Where is Jack?

Making Air Travel Safe for Pets

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The “Summer Travel Ban” for Pets Is Just Another Way the Airlines Don’t Tell the Whole Truth

In mid-May, United Airlines announced several new travel policies that were ostensibly aimed at making pets safer when they travel. Among their new policies is a “summer travel ban” – from May to October every year, pets will no longer be allowed to fly as baggage or cargo to Las Vegas, Palm Springs, Phoenix or Tucson. Why? High temperatures at these locations put pets who aren’t in cabin at risk of becoming sick or dying from heat-related causes.

hot bulldogSeems like the United is doing the right thing for animals, doesn’t it? We should give them a big round of applause, right?


United (and American Airlines, and Delta) all have some restrictions on certain airports during specific seasons.  American won’t fly baggage/cargo pets into the same four airlines that United prohibits during the summer months.  Delta is concerned about summer travel, but also pays attention to winter temps, and refuses to fly pets into Jackson Hole, Wyoming and Sun Valley or Twin Falls, Idaho during the winter months.

But what all three major U.S. airlines fail to adequately address is that each of them has hubs that are subject to extreme temperatures.  And many animals end up being subject to these extreme temperatures on their journeys.  And many animals become ill, or do not survive their journeys through the hubs.

Take a look at where the hubs are:

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Cities like Miami (American Airlines) and Atlanta (Delta) are regularly hot, hot, hot and HUMID during the summer months.  And United’s hub in Houston is often brutally hot – and has been the scene of many, many cases of heat-related injury and death.  (Including one that is very personal to me, my friend Michael Jarboe’s dog Bam-Bam.  We covered this extensively on our Facebook page shortly after it happened in 2012).

On the cold side, Delta’s hubs at Minneapolis and Detroit are notable for their freezing temps, as are American’s and United’s hubs at O’Hare.  Cases of animals dying from the cold while in the care of the airlines are more rare than heat related deaths, but are not unheard of.

Here’s the bottom line: if airlines REALLY wanted to make sure animals were safe, they wouldn’t allow them to fly through places like Houston or Miami in the summer, or Chicago or Detroit in the winter.  But that simply isn’t going to happen.

The “hub” system means that it is almost impossible to fly from Point A to Point B in the U.S. without going through a hub unless you happen to be going directly between two heavily travelled cities – like New York to Los Angeles. (Here’s United’s route map… note the very large number of route lines going into and out of the hub cities, which are printed in red.) The vast majority of flights go through hub cities.  And if your pet is going to be in cargo or checked baggage, then your pet will have to deal with the weather condition in the hub.

Yes – I know that all the airlines have policies that say if the temperature is above or below a certain threshold at any point in your pet’s journey, the pet will not be transported.  I also know the airlines routinely violate their own policies.

And I also know that animals get very sick and often die because of these violations.

An airline like United saying it won’t fly pets into Palm Springs during the summer doesn’t impress me.  United’s flight schedule reveals only ten flights per weekday go into Palm Springs.  Compare that with over 400 flights per day going into or out of Houston.

Has United really made the dogs and cats in their care a priority this summer?  I don’t think so.  And neither has Delta, or American Airlines.

But they have made a gesture that lets a willing customer think they care.

Don’t be fooled.

The animals are counting on you to pay attention to these types of corporate shenanigans.  Their lives depend on your discernment.

PS… Please spread the word about this!  If you have a friend, colleague, neighbor or acquaintance who is thinking about flying with a pet this summer, please show them this  post, and then tell them I would be happy to help them find a way to get their fur baby to their destination.  I’m available at 305-582-5884 and if I can’t take their call right away, I’ll get back to them within an hour or two.  Let’s keep the animals safe this summer!!

Mary Beth

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YOU Are the Army!

This is the conclusion of a 4-part series.  Click on Part 1Part 2Part 3.

Jack’s legacy has always been NEVER AGAIN. Anyone who was touched by Jack’s story wants to make sure that pets are never lost, injured or killed while in the care of the airlines. Making that promise come true means that we need to get the message out there – no matter what the airlines say, your pet IS NOT SAFE in their care.

The airlines – and even some people — will dispute this. “Thousands of dogs and cats fly every year. There are only a few problems. Accidents happen.” Fair enough – accidents do happen.

But imagine this: You come home from an evening out and one of your children is missing. The babysitter says “I forgot to check to make sure his windows were locked.  It was an accident.  I’m sure he’ll come back when he’s hungry. Just give him a few days. Oh – and I won’t charge you for this evening. Have a lovely night.”

I highly doubt any parent would tolerate this behavior – much less think the babysitter was acting in an acceptable manner.

How about this: fyou leave your child with a babysitter, and the child drowns while getting his or her bath.  Unless the babysitter is a psychopath, it was probably an accident. Is that ok? Would you leave your other children with that babysitter? Probably not. Should your friends leave their children with that babysitter? Again – most parents would probably say that sitter is not trustworthy.

And what if, upon your return home to find your child dead, the babysitter said “I watch thousands of children every year and this hardly ever happens. Sorry about that. You don’t have to pay for my services this evening.” Would you feel any better then?

Yet, this is what happens to dogs and cats – our fur children – with frightening regularity when they are left in the “care” of the airlines.

As far as Where Is Jack? Inc. is concerned — this means YOUR DOG OR CAT IS NOT SAFE IN THE CARE OF THE AIRLINES.  Period.

We need to get this message out to our three target groups: people who enter their dogs in dog shows; people who enter their cats in cat shows; and people who are moving.

There are two fundamental ways WIJ would like to focus on getting this message out:

  • Social media
  • Personal interaction


We need to increase our social media presence. When we started in 2011, Facebook was on the rise, and we had great success getting our message out just using Facebook. (We tweeted a bit, but that never really took hold.)  YouTube was still a fairly small presence – and we had no video experience anyway. Podcasting, Pinterest and Instagram were literally in their infancy.Screen Shot 2016-04-11 at 3.57.48 PM

If Jack was lost today, it would be almost impossible to get the visibility our Facebook page was able to get in 2011 – unless we pumped some serious cash into it. Social media is always changing and we need to expand our presence across the channels.

I would love to hear from some FoJs who would like to help us to create additional outlets for Where Is Jack? Inc. to promote our message, and to educate people about how to fly safely with a pet. Can I hear from some FoJs who would be interested in creating or consulting with us about:

  • Pinterest boards and pins (I’ve already started an account but have nothing on the boards)
  • Instagram presence
  • Twitter presence
  • Podcast presence – either a dedicated pet air travel safety podcast or getting the message out on other people’s podcasts
  • YouTube – the one video I put up 2+ years ago with no promotion has about 400 views; it would be great to get more videos up and to promote this
  • Other social media platforms: Vine, Snapchat, Beme… are there other platforms we should be tuned into?

The good news is this is all do-able. The even better news – there is something everyone who cares can do right now… every day!!


I talk about air travel safety for animals EVERY SINGLE DAY. I talk about it with veterinarians; with people walking their dog; with friends who are about to go on vacation (I don’t care that they aren’t taking their cat with them – I want them to know there are probably animals underneath them on the plane). I talk about air travel safety for animals with my barista at Starbucks, and sometimes with the waitstaff when I go out to dinner. I talk about air travel safety for animals with anyone who will listen.

And almost everyone says “I HAD NO IDEA THIS WAS A PROBLEM.”

Screen Shot 2016-04-11 at 3.54.42 PMIf Jack’s legacy is going to become a reality, it is going to take an army – the army that came into existence after Jack went missing. That army is you: the Friends of Jack (FoJs). Jack needs you to keep your energy behind this issue. You can talk to anyone and it could make a difference in a dog or cat’s life! Talk to your friends, your family, your vet, your co-workers, your neighbors, your grocery store clerks, your gas station attendant… anyone and everyone you meet! Can you take a moment and talk about Jack and about air travel safety for animals today??

Can you do that every day?

Or at least a couple times every week?

If one fluffy orange-y cat could make this much of a difference, imagine what you could do.IMG_1029

Will you… PLEASE?

Thank you in advance.  Thanks to all the FoJs… whether you’ve been around since the beginning or you just joined us.  You matter.  More than you’ll ever know.

Let’s get out there and DO THIS!!!!!!!




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Sharply Focused!

This is Part 3 of a 4-part series… Read Part 1 and Part 2!

When we first began Where Is Jack? Inc. as an organization – as opposed to the Facebook page where this all started – we took a look at what had happened to Jack and all the points where things could have taken a turn for the better. Here’s a few highlights from our brainstorming session:

  • Karen could have chosen not to put Jack and Barry in checked baggage
  • Karen could have bought a different carrier
  • The baggage handlers could have been better educated about how to transport crates containing live animals
  • American Airlines could have had a procedure in place to deal with animals that were lost while in their care
  • Port Authority (which manages all of JFK airport) could have had a procedure in place to deal with animals lost on airport property
  • There are no government or other penalties in place that would encourage an airline or airport to respond effectively to a lost animal.

It became clear that fulfilling Jack’s legacy – that what happened to him should never happen again – could be attempted in a wide range of different ways. And none were particularly simple.

For a while, we had all of these areas moving forward just a little bit – AND we were helping pet parents whose furry family member had been lost as a result of airline incompetence. It was a lot to deal with!

Screen Shot 2016-04-07 at 1.53.23 PMAll the while, I kept thinking that attempting to deal with the airlines and/or airports was pointless. From their perspective, we were just a bunch of crazy ladies who were overly concerned about animals. No amount of battering in the media seemed to bother them. And we definitely could not give them anything they cared about (read: enough MONEY) to have them change their policies and procedures.

And that is probably why I got a bit burnt out: I was fighting a fight I really didn’t see how we could win.

So that is why I am now convinced it is important to FOCUS and not be distracted by all the other ways we possibly could go about fulfilling Jack’s legacy.

EDUCATION is the key. It is what we can do now, and it is what we can do well.   And while there are a wide range of pet parents who would benefit from learning about how to insure the safety of an animal during air travel, for the foreseeable future we will be focusing our efforts on three primary groups:

  • People who enter their dog in dog shows
  • People who enter their cat in cat shows
  • People who are moving

Why these three groups?

Screen Shot 2016-04-07 at 1.54.11 PMDog and cat show people travel with their pets often – sometimes every weekend. And while many times they are traveling by car, they are also likely to have to travel with their pet by plane at least a few times per year. Though it would seem that these folks would be less likely to need any further information, even the most prized animals have been subject to airline incompetence – Vivi being the most memorable of these cases.

People who are moving have no choice but to move their pet with them. (And yes – I do know that the number one reason pets are surrendered to shelter is “moving.” That is a different discussion for a different day.) Karen never would have chosen to fly with Jack and Barry if she wasn’t moving. People who are moving may have never traveled with their pet before. Helping them insure the safety of their pet makes the move less stressful for the whole family.

There is one more obvious group that I haven’t mentioned as a targeted group: people going on vacation and taking their pet. This is a particularly difficult group to reach, since placing ads on the travel websites won’t really work because the major airlines all require pet parents to call them directly to book a pet to fly. We make our website easily accessible to people traveling with pets by insuring it meets Google’s indexing requirements, but until we have a substantial marketing budget, people vacationing with their pets will not be a major focus area.

Indeed, targeted education for the three groups I mentioned is itself a large undertaking – but our success working in these areas will allow us to move forward with credibility and knowing that we are making a difference. And that will allow us to continue to grow and better serve pet parents who are flying with their dog or cat for whatever reason.

One final note: we will ALWAYS continue to help in situations where a dog or cat has been lost on airport property. I have gotten calls about lost animals from as far away as Qatar. Search and rescue missions outside the U.S. and Canada are very difficult for us to help with, because we don’t know the laws of the country and we may not have any contacts to help us. But we are pretty well-versed in what to do at American airports, and we are always willing to do what we can to help in any lost cat or dog situation anywhere in the world.

Tomorrow – Part 4: We Need YOUR Help To Succeed