Where is Jack?

Making Air Travel Safe for Pets


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JACK’S LEGACY: What “Never Again” Is REALLY Going to Take

I’ve spent the last few days and weeks delving deeper into the tragedies BEHIND the tragedy of what happened to Jack:

  • the tragedies of other animals being lost and killed while in the airlines’ care;
  • the tragedy of our government’s lack of interest in protecting creatures who are traveling by air;
  • the tragedy that many commercial businesses will say ANYTHING to make money;
  • and finally, the tragedy that many pet owners don’t even know that their pets are in danger when they fly.

Small groups of concerned Friends of Jack (FoJs) have assembled in various forums to discuss the legacy of Jack: what it’s going to take to make sure no other pet is lost by an airline.  But this is a complex goal that involves at least three separate and distinct categories of players:

  • animal guardians;
  • the airlines; and
  • the U.S. government.

Each of these groups must participate in certain ways if a traveling animal is to be safe.

ANIMAL GUARDIANS

The first line of defense against an animal being lost during transportation is that animal’s guardians.  Those guardians include:

  • pet parents (a person who has agreed to be the caretaker of a companion animal for its lifetime);
  • rescue groups (people/organizations who agree to take care of an animal until it can be placed with a pet parent);
  • breeders (anyone who has overseen the conception and birth of an animal and who seeks to sell it to a pet parent);
  • anyone else who has agreed to be responsible for an animal’s food and shelter for a specific period of time.

Many pet parents and other responsible parties who often either travel with pets or who have pets traveling alone (e.g., rescue groups who arrange transport of pets to their pet parents in other cities) are aware of the hazards of air travel and take precautions to insure the safety of the animal.  It is relatively rare (though not unheard of – e.g., Vivi) that pet parents who allow their dogs to participate in many dog shows experience difficulty with air travel.  Like all experienced travelers, these pet parents know the “ins and outs” and know how to keep their furry kids safe.

There are is one HUGE challenge at this level:

Educating Animal Guardians Who Do Not Travel Regularly (or ever) With Their Pet: Jack’s mom, Karen, fell into this group.  She did what she knew how to do: she consulted with her vet and with the airline regulations.  She even went a step further and consulted with a friend who was an airline flight attendant.  But it never occurred to her to do further research on what else she might need to do to keep Jack safe – because she didn’t know that airlines do not place keeping pets safe as a high priority.  She did not know that airlines really do consider pets to be no different from other forms of checked baggage or cargo.  We need to educate pet parents about the hazards of pet travel when a pet must go as checked baggage or cargo (including information about pet carriers!), providing information about other travel options, and precautions to take if being separated from your pet is unavoidable.

THE AIRLINES

Each airline has its own specific rules for pet travel.  Some, like Southwest and Jet Blue, only allow pets to travel under the seat.  This is fine, of course, unless you wish to travel with a pet who does not fit under the seat (I’ll be writing a blog post on non-baggage travel options for these pets soon).  This means your precious fur-baby is now in the care of the airlines for the duration of your travel.  In a reasonable world, what should the airlines be doing to insure your pet’s safety as you go from Point A to Point B?

  1. Every airline should have its own secure area where animals wait to be placed on the plane.  The person paying the pet’s way should be allowed to put the animal in that area.  That area then should be viewable by all pet guardians via webcam.
  2. Only trained, concerned, pet-friendly handlers should be allowed to handle pets.  As in the story of Lynn Jones,  concerned, educated baggage handlers can save lives.  Ideally, these folks should be paid a little bit more!!
  3. Because accidents WILL happen, airlines must have a response plan in place.  Just as on-board airline staff are prepared for emergencies, so too must workers in the cargo and baggage areas be prepared for the worst.  Airlines must drill their employees on what to do if a dog or cat does escape from its crate, and every airlines should have a search team (including search dog) on retainer and ready to respond within 2 hours of a pet going missing on airport grounds.  The closest we have seen to this yet was the case of Wenty – and Alaska Airlines deserves kudos for their cooperation.  Airlines must emulate – and even improve on! – this response.

THE U.S. GOVERNMENT

Finally, because the airline industry is HIGHLY  regulated (especially in the wake of 9/11), the government must also be willing to stand up to commercial interests and stand for the appropriate care of all animals who are being transported by air.  There are two significant initiatives that could make air travel for animals much safer:

  1. Treat ALL Traveling Animals with Dignity, Respect, and ACCOUNTABILITY: Right now, in the U.S., animals that are not traveling with their pet parent are not accounted for on the monthly, publicly available, Department of Transportation Pet Incident Reports.  As I wrote in my last blog post, the definition of “animal” only includes those animals being returned to their parent or guardian.  Animals traveling to their new homes or to pet stores are not counted.  This means literally hundreds of thousands (and perhaps millions) of dogs and cats are flying each year and, should something happen to any of them, there only accountability is the airline’s “liability” to the “shipper” – usually about $150 per animal.  Animals are allowed to be lost, injured, suffer and even die — and the U.S. public has no way to find out about how often this happens. And the “guardians” of many of these animals don’t want anyone to know what has happened. This further reinforces the airlines’ stance that  pets are no different from other forms of checked baggage or cargo.   All animals traveling as cargo or checked baggage need to be accounted for by the DoT and the USDA.
  2. Impose SERIOUS fines on airlines that do not appropriately care for animals in transit: what if American Airlines had to pay a fee for every day Jack had been lost – let’s say a fine of $1,000 per day.  This would force the airlines to respond in one of three ways:
    • Be much more careful in the transport of animals;
    • Raise the price of shipping animals to insure that these costs would be covered  (which would force people to find other, safer ways to travel with their pets); and/or
    • Get out of the animal shipping business.

I actually could live with any of those outcomes.

So, to anyone that is reading this, I think this covers many of the bases of what it’s going to take to make NEVER AGAIN  a reality.  What do you think???


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Why PET INCIDENTS Are Only the Tip of the Iceberg…

From the day we started the Facebook page, Karen and I were both clear that we only had 2 objectives:

  1. Find Jack.
  2. Make sure this never happens again.

As much as we didn’t like the final outcome on #1, it was accomplished.  Now, it’s time to begin the serious and difficult work that the second part of this demands…

The first question I wanted more information about was “How often, exactly, are pets killed, injured or lost when they are placed in cargo?”

Section 710 of the AIR-21 Act (P.L. 106-81) requires the following:

  • In General. — An air carrier that provides scheduled passenger air transportation shall submit monthly to the Secretary [of Transportation] a report on any incidents involving the loss, injury, or death of an animal (as defined by the Secretary of Transportation) during air transport provided by the air carrier.

In the official “Pet Incident Report” that is a part of the Department of Transportation’s monthly Air Travel Consumer Report, in the months of August and September 2011, 5 pets are listed as deaths, 2 as injured, and 1 as lost.

The “lost” one was, of course, JACK – but the DOT will not be revising their report to update his status.  That’s a problem in and of itself, but even if we leave that be, there’s so much more to think about.

On first reading, the DOT incident reports suggest that a fairly small number of pets traveling in cargo had a negative outcome in their journey.  But let’s look at this more carefully…

As most of you reading this already know, there have been incidents with pets in cargo since Jack’s loss.  For example, we are aware of a cat that was lost and then found dead at JFK during the time of the search for Jack, but the owner was traveling on Air France, and so there was no official report of this incident.  Air carriers that are not based in the U.S. do not fall under the jurisdiction of the Department of Transportation, so if an incident happens with an animal who will be traveling on an international carrier – even if that incident happens completely in the U.S. – no incident report needs to be filed.

And then there is the definition of “animal:  the law states that the term “animal” will be defined by the Secretary of Transportation.  In a letter to Senator Robert Menendez, one of the original sponsors of the AIR-21 law (see his original letter here), then-DOT General Counsel D.J. Gribbin states that “the air transport of an animal includes the entire period during which an animal is in the custody of an air carrier until the animal is returned to the owner or guardian.  We therefore concluded that Congress intended the word “animal to cover pets being transported by their owners” (italics in original).

This means that, for those of us who are concerned with knowing exactly how many animals are killed, injured, or lost while flying cargo every year, the DOT report only tells us about a limited number of cases.  Think about just two of the infinite number of circumstances that would render report by the air carrier unnecessary:

  • Animal flying from rescue group to new home because no other transportation option is available… animal is injured, lost or dies in cargo, but because animal is not being returned to its owner, the airline is not required to report.
  • Pet parent dies, and his or her animals are being flown to another family member who has agreed to take care of them… animal is injured, lost or dies in cargo, but because animal is not being returned to its owner, the airline is not required to report.

But the most important reason the DOT standard for reporting is not only flawed, but actively hides the enormous dangers faced by pets in cargo is stated in the same letter by then-General Counsel Gribbin: “We have no data on the loss, injury, or death of animals during commercial shipments.  However, we understand that air carriers carry large numbers of animals, including livestock, zoo animals, and pets … in such shipments.”  Even though LARGE NUMBERS of cognizant beings are transported as luggage on commercial airlines, it’s not their problem!!

What might be contained in a “commercial shipment of animals”?  Cows, pigs, bears, ferrets, and, of course, dogs… dogs that are being sent from their place of birth (e.g., a “commercial breeder” aka puppy mill) to puppy stores, for example.  The estimates on the number of just dogs (without even taking into consideration the other animals) shipped like this annually ranges from 3-8 million every year.  In short, this means a substantial amount of money changes hands to get animals from one location to another.  Animals that are not seen as living, conscious beings – but as mere commercial entities.  Like furniture.

But as General Counsel for the DOT,  Gribbin recognizes that that is NOT HIS PROBLEM, and he refers the rest of Senator Menendez’s questions to the USDA, specifically, the Animal and Plant Health Inspection Service (APHIS).  The acting administrator of APHIS at that time, Kevin Shea, flatly states that THEY DO NOT HAVE ANY ACCURATE DATA ON THE NUMBER OF COMMERCIAL SHIPMENTS OF ANIMALS, nor, of course, on the number of deaths, injuries or losses of these animals.

So the DOT tells us that they know air carriers are carrying “large numbers of animals” that aren’t under their regulatory purview… and the USDA tells us they have no idea what these “large numbers” of animals are, or what is happening to them.  Since nobody seems to give a damn and there is obviously no recourse beyond exchange of money for “liability”, we can only guess what is actually happening to those animals.  And my guess is, it isn’t something that we as humans should be proud of.

So when you read the “Pet Incident Report” that the DOT files every month, just remember, IT IS A VERY SMALL PART of the story of animals traveling by air.  As Jack taught us, even that part of the story is not pretty if anything goes wrong.  I shudder to imagine what else is happening beyond the “incident reports.”


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What I Learned from Jack, Part II: Facebook Is a Force to Be Reckoned With… Except When It’s Not.

When Karen called me to tell me Jack had gone missing, I was walking my dogs on the beach.  I was heartbroken and I felt totally helpless – it was almost 7pm, I was in Florida, and even if I could somehow manage to catch a flight to get up to JFK to look for him, it was doubtful they would let me look, since he had been lost in a restricted area.  I started to walk the dogs home, trying to think of what I could do, and then it hit me – PATRICK.

Patrick on his way to good health...Patrick is the dog who was starved and dumped down 21 flights of a garbage chute.  He was found when one of the maintenance workers in the Newark, NJ building where he had “lived” saw the bag move when they were getting ready to run the compactor.  Patrick was taken to the Associated Humane Societies and then to the Garden State Veterinary Specialists, where his life was ultimately saved.  And, in the course of all this, two amazing people started a Facebook page – The Patrick Miracle – to send love and support to this very special little boy.  That fb page garnered over 100,000 LIKES in just one weekend.

It was not my intention to start a fb page – but it was my intention to try to find someone who might have access to the baggage area of American Airlines.  Some kind soul who could help us… and with over 100k followers, I knew that posting on Patrick’s page could give us a lead.

But why stop there??  I posted to Patrick, to Braveheart, to all the rescues I knew of here in Florida, to every pet-oriented page I was connected to or had ever heard of on fb.  All in the hopes of finding one person with access who would be willing to help us.  I stayed up posting on that first night until midnight.  I checked back on the comments on all the posts the next morning.  And I re-posted, and re-posted, and re-posted.

I got phone calls… I got private messages… and I got replies.  But I still hadn’t found that one person I needed.  (I was awfully naive about the culture of AA at that point… I’ve learned a lot since then!!)

And then, on Saturday, with Hurricane Irene on its way to NYC and JFK closing, I got a private message from a wonderful woman who told me she had posted a question about Jack on AA’s fb page.  And people were responding to that!  In droves!!!  They were asking what AA was doing to find Jack… and they were not being shy about it!!  They had deleted her first post, but then she re-posted, and others responded to her, and then they started posting themselves.  It was the beginning of a movement… it seemed like AA couldn’t even begin to keep up to delete the posts.

And then I started the fb page.  I had hoped we would get a couple hundred likes, but we passed the 1000 mark within a day!!  And in the process met so many concerned and caring people… but unfortunately, none with the access we needed to really search for Jack.  The numbers grew – to 15,000!!! – and so many people worked so hard to find the boy.  The numbers forced AA to at least feign concern… it forced them to hire the pet detective and tracking dog… it forced them to take the time to at least respond on their fb page to inquiries.  And ultimately, it forced them to shut down the discussion when, after two weeks, they just looked impotent.

But sadly, the growth of the page and the movement did not force AA to actually look for Jack.  AA refused to take the idea seriously (posted by both pet psychics and knowledgeable cat owners) that he could have gotten into the ceiling.  They failed to put a team – or at least a single person – in place to hunt for Jack in a consistent, caring and concerned manner.  And because of the security issues that are part of the commercial airline industry at this point, no one could do that search but AA personnel.

Facebook is an amazing tool… it brings people together; it helps people to speak with a common voice; it demonstrates that the concerns of one person are not just theirs alone.  Oh, and the comfort that has provided!!!  Karen and I have never felt such love, compassion and caring in our lives.  The plight of animals in cargo is now known… and, we pray, change will happen.  SOON.

But ultimately, Jack’s time missing was a problem that fb could not solve… Jack WAS in the building, he WAS in a secure area, and he ONLY could have been found by secured personnel.  I have received criticism from a variety of directions about what has been perceived as “lack of action” or even “lack of balls” on my part and Karen’s part in dealing with AA (and with Port Authority, the government entity that administers the entire airport).  And fb opened us up to that criticism.  That’s fine, of course… with every silver lining comes a cloud.  But to the critics who said we should have shown our teeth… quite honestly, it just wasn’t that simple.  This was uncharted territory for us — and it’s territory that has a big huge strong wall marked NATIONAL SECURITY all around it.

I began working with fb to find just one soul who could get into the spot we needed searched… instead, I found 26k amazing humans and found people who have brightened my life and enriched me beyond words.  It was worth it – for me, for all the animals saved, and for the animals we will save in the future.  But when AA did finally call Karen – 66 hours after Jack was first lost – the woman she spoke to told her “the last time this happened, it took about a month to starve the cat out.”

We couldn’t force them to do it any other way.  And ultimately, Jack paid the price.  Facebook just couldn’t change that.